How can I improve the results of my telesales team?
How can I help them to make more appointments?
What can I do to increase motivation?
What is going to make a difference to my bottom line?
How can I reduce turnover in my telesales team?
Telesales training courses typically focus on listening and questioning skills, handling objections and closing the sale. These are essential skills for the role but how much is actually practised in the workplace?
Our telesales coaching programme brings the training to life. In a series of one-to-one 30 minute sessions with each of your consultants, talking to real customers, we help them to gain more rapport, better understand customer needs and make more appointments and sales.
With our support they are able to experiment with new behaviour and experience better results than ever before. Their new success leads to increased confidence, a positive attitude and sustained improvement in performance.
The return on investment can be significant – in a recent programme the immediate results were an increase of almost 300% in appointments made.